Promo On Demand Frequently Asked Questions

Promo On Demand helps businesses create high-quality branded merchandise, uniforms, promotional products, and custom merch solutions designed to strengthen brand visibility and team engagement across Australia.

Our range includes branded apparel, drinkware, corporate gifts, event merchandise, stationery, tech accessories, uniforms, bags, onboarding packs, and fully customised promotional products.

You can submit a quote request directly through our website or speak with our team for tailored product recommendations and pricing support.

Call Us: 1800 663 362
Email: info@promoondemand.com.au

Whether you need help choosing products, setting up artwork, or building a custom merch portal, our team is here to help.

Call Us: 1800 663 362
Email: info@promoondemand.com.au

Yes. Many of our products can be quoted, approved, and ordered directly online for a streamlined ordering experience.

Minimum order quantities vary depending on the product, decoration method, and supplier requirements. Our team can help recommend suitable options based on your budget and quantity needs.

Absolutely. We retain approved artwork and order history to make future reorders faster, easier, and more consistent.

Yes. Product samples are available for many items so you can review quality, sizing, and branding options before production.

Yes. Before production begins, our team will provide a branded artwork proof for your review and approval.

For the best print quality, we recommend vector artwork files such as AI, EPS, or high-resolution PDF formats.

Yes. We can help prepare, adjust, redraw, or optimise artwork to ensure it reproduces correctly across different products and branding methods.

Depending on the product, we offer embroidery, screen printing, digital transfer, laser engraving, sublimation, UV printing, and other premium decoration techniques.

Standard production time is generally between 7–15 business days following artwork approval, depending on the product and order size.

Yes. Selected products are available with priority production for urgent campaigns, events, and last-minute orders.

Yes. We ship branded merchandise and promotional products Australia-wide.

A Custom Merch Portal is a dedicated online store created specifically for your organisation, allowing approved merchandise and uniforms to be managed from one central platform.

Merch portals are ideal for corporate teams, franchise groups, schools, sporting clubs, hospitality businesses, construction companies, and multi-location organisations.

Your portal can include uniforms, staff apparel, onboarding packs, event merchandise, promotional products, client gifts, and branded team essentials.

Custom merch portals help businesses improve brand consistency, simplify ordering, reduce admin time, streamline reordering, and better manage merchandise across multiple teams or locations.

Yes. Depending on your setup, employees or team members can securely order approved products directly through the portal.

Absolutely. Portals can be customised for branches, departments, franchises, regions, or individual teams with controlled product access and permissions.

Yes. Our print-on-demand model allows products to be produced only when ordered, helping reduce excess inventory and unnecessary storage costs.

Yes. Your portal can be fully customised with your logos, colours, banners, approved product collections, and branded user experience.

Yes. We offer a growing range of sustainable promotional products including recycled materials, reusable drinkware, environmentally conscious packaging, and eco-friendly apparel solutions.

We accept credit cards, bank transfer, PayPal, and secure online checkout options.

Approved businesses and organisations may apply for account trading terms.

We combine premium branded merchandise with modern ordering systems designed to make sourcing, managing, and reordering merchandise easier for growing businesses and teams.

Yes. We work with organisations across Australia to build scalable merchandise programs, staff uniform solutions, onboarding kits, and branded portal systems.