When you place the order at the website, you can fix postcode, if you don’t find it, it means we can’t supply service yet, but we will extent the service area as soon as possible.
DO YOU OFFER FREE SHIPPING?
Yes, we do. All orders of £69 and above enjoy free delivery, while a nominal delivery charge of £4.9 is applied on orders below.
WHAT ARE YOUR DELIVERY TIMES?
Packages are delivered between 09:00 -18:00 from Monday to Friday. There are no deliveries on weekends and public holidays.
HOW LONG WOULD IT TAKE FOR ME TO RECEIVE MY ORDER?
When the order has been shipped, We will deliver to you under 5 days.
IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?
No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All Mi packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier. If you find that the product in the box is tampered or missing when you open the package, please contact Promo On Demand AUS Contact Center.
ARE IN-TRANSIT PRODUCTS INSURED?
All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Promo On Demand AUS Contact Center.
CAN I MODIFY MY DELIVERY ADDRESS?
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.
WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
Please contact our delivery partners or Promo On Demand AUS Contact Center to get help on such issues.
HOW CAN I CONTACT Promo On Demand AUS IF I HAVE ANY QUESTIONS?
Promo On Demand AUS Customer Contact Center through online chat or (+0044) 0800 9160561 (Monday to Saturday from 09:00 am to 18:00 pm (London Time). And you can also send email to service.uk@Promo On Demand AUS.com
WHERE IS THE WAREHOUSE LOCATION?
Our warehouse is located in Witham, and your order will be shipped from this warehouse.